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SHIPPING

SHIPPING POLICY
We will endeavor to send your purchase via the most cost effective means possible.

For all non-bulky orders less than 3kg we use Australia Post or courier. Feel free to check the current postage rates for Australia Post HERE. On placing an order, one of our staff will be in contact with you to advise the total cost of shipping.

Bulky items will be delivered via direct courier.

Please allow delivery time of 7-10 working days for all non perishable shipping. 1-2 days for all perishables.

Any perishable items will be sent from Monday - Wednesday. Any perishable orders received after midday Wednesday will be shipped the following Monday to avoid the possibility of your order not being delivered before the weekend. Perishable items will only be sent on a Thursday if the customer takes full responsibility of the order not arriving on time before the weekend.
Please check if your postal address is within the Australia Post next day delivery zone,if you fall outside this zone Reef Culture won't be held liable for any perishable items.Additional packaging can be purchased to insure perishable items arrive in good condition for address' outside the next day zone,please contact us prior to ordering for a quote.

INTERNATIONAL POSTAGE
International orders will attract a higher postage rate, which is calculated using Australia Post. On placing an order, one of our staff will be in contact with you to advise the total cost of shipping. For a more accurate postage estimate, please contact us prior to purchasing.

ORDERS
All orders received will be processed within 3 working days and dispatched as soon as payment has been cleared. Any queries will be actioned by the next working day, we pride ourselves on our standard of customer service. If for any reason you are unsatisfied by the way your order has been handled, please feel free to contact Reef Cultures Manager, Kean Sparkes


Updated 09 July 2013.